Operations Director

  • Brooklyn, United States

Operations Director

Job description

About Us


Williamsburg Charter High School (WCHS) is a high performing, public charter high school located in Brooklyn, New York. WCHS opened in August 2004 as the first Chancellor-authorized charter high school in the City of New York with a ninth grade class of 267 students. Now in its thirteenth year of operation, WCHS has grown to serve approximately 963 students in grades nine through twelve. The school’s mission is to unite youth, families, staff, teachers and the community at large in providing young people with the tools necessary to make sense of the world, and prepare them in their journey to become skilled workers and literate citizens of the world.  Young people will accomplish this through their participation in a rigorous and demanding liberal arts education that includes language, literature, writing, science, history, mathematics, the arts, technology, and exploration in disciplines designed to teach fairness, justice, respect and compassion for themselves and others, as well as the skills of critical thinking, communication and research. 


Williamsburg Charter High School provides a broad liberal arts academic program to the high-school age youth of north Brooklyn. School programs are individualized to connect to each student’s particular level of development, including English Language Learners and students with Special Education Services. Further, WCHS provides supportive relationships with faculty, extended instructional periods, and opportunities after-school and on Saturdays for additional academic support. Social and emotional support is also available to students to ensure their non-academic needs are addressed. Students are accepted to WCHS through a random lottery with no minimum requirements, tests, or auditions required to gain entrance and, as a public charter school, there is no tuition.


Position Description


The Director of Operations is responsible for establishing clear protocols and procedures that align with the school’s philosophy, serve our mission, and create a welcoming, nurturing environment for students, families and staff. 

As a member of the school’s Leadership Team, the Director of Operations is a critical thought-partner to the principal in creating and executing the school’s strategic plans



  • Oversee the creation and management of coverage schedules for duties including, but not limited to: breakfast, lunch, hallways, testing, and dismissal

  • Maintain monthly staff and event calendars for the purposes of informing staff absences to ensure coverage and creating permits for building use

  • Collaborate with the Head of School to prepare for authorizer and state site visits

  • Write drafts for school’s official correspondence with families and submit to Head of School for review

  • Ensure the distribution of all official correspondence with families and students

  • Ensure timely notification of school events and all other important information to families and school community

  • Plays an active role in the coordination and execution of high stakes surveys, such as the DOE Stakeholders Survey, any surveys provided by the NYS, etc.

  • Oversees the updated branding throughout the entire organization, including but not limited to the update of forms, images and graphics on all materials and the reimaging of school ID cards

  • Oversee all aspects of school’s inventory, equipment and supplies, including the backstocking, selling and distribution of school uniforms

  • Partners with the Operations Team to ensure the inventory and selling of school uniforms is seamless and leverages technology in a way that forwards the marketability of the school (example: uses a digital ordering and payment process that can be accessed from the school website)

  • Collaborates with school leadership to develop and implement action plans for the execution of school-wide events, including: transportation, information dissemination, traffic flow, venue logistics, audiovisual needs, etc.

  • Oversees the preparation and execution of field trips, including verifying transportation services, structures for travel and oversight, health records and parent contact

  • Works collaboratively with staff to plan the field trips and ensure student protocols and safety procedures are in place while off campus  

  • Liaises with the school’s health services professional to outline 504 plans and needs, temporary elevator passes, and access to health records for off campus activities (field trips, sports, etc.)

  • Organizes and manages all fire safety and emergency preparedness drills

  • Maintain accurate & organized records of student information

  • Supervise, support and evaluate the operations team

  • Partner with the Operations Team to create and continuously improve a comprehensive strategy for school based operations and logistics that supports the mission of school based operations: to proactively anticipate and meet the needs of teachers and academic leadership

  • Orchestrates and manages the check in and check out process for staff, including the end of year checklist

  • Orchestrates the schedules of the operations team to ensure that the School Store is operational and functional for the duration of the day

  • Orchestrates the schedules of the operations team to ensure that the school lunch process is managed for breakfast and lunch

  • Serves as a liaison to Food Services to ensure that we are hitting targets and meeting expectations

  • Works collaboratively with the leadership team to ensure that the student lunch program is impactful and beneficial to students

  • Execute on the organizations vision for Operations

Supervisory Responsibilities


The Director of Operations will oversee and supervise the Operations Team



Requirements and Qualifications

  • Unwavering high expectations for all students

  • Bachelor's degree required, Master’s preferred

  • Minimum three years of experience in operations with at least two years of management experience. Charter School experience preferred.

  • Results-driven business leader with experience in, and commitment to, operational and financial excellence and the use of data and assessments to drive operational and financial decisions

  • Technological proficiency in Microsoft Office, especially Excel, QuickBooks, and other financial management and HR software

  • Excellent communication skills with diverse stakeholders (teachers, parents, guardians, students, etc.); clear writer, facilitator, and public speaker